With a team of support personnel, teachers and technology experts on-staff, Wriggle support students and teachers across many schools to ensure they are getting the best from their technology for teaching and learning.
We provide a bespoke 1:1 student device programme that is safe, secure and fully compliant with GDPR regulations together with all the tools, resources and support you will need to benefit from enhanced teaching and learning at home and at school.
Our service and support include a dedicated team providing phone and email support, technology experts who handle the repair process and technical setup. We also have a dedicated team of progressive teachers on our staff, who work with all of our partner schools to deliver continuous effective training. Exclusive to Wriggle Learning, our service is designed to provide schools and parents with all the support and resources they need to successfully enhance teaching and learning through the use of technology.
Wriggle’s full service and support package includes:
Device Configuration
- Bespoke set up and management of each individual student device to school specifications
- Securing each student device with a device management profile which ensures that it is safe and secure and can be used for educational purposes only at school
- Each device undertakes a rigorous 77 step configuration process overseen and managed by our dedicated Apple and Microsoft Engineers
- Instalment of school specific applications to each individual student device
- School specific device restrictions applied to fully adhere to school policy
- The creation and installation of book publisher accounts (where applicable)
- Deployment of additional Apps and Services to each student device for a full 3 year period
Support
- Full phone and email support for all eBook, App and technical issues that students, or you as a parent, may have, including:
- Support for any technical issues with the device
- Book Publisher administrative support and assistance with eBooks
- Application Support to ensure optimal performance of educational apps
- Device Enablement in cases where devices become Locked or ‘Disabled’
- Device Reconfiguration to school specifications
- 3rd Party Account Support including device management applications such as ASM, InTune and JAMF Classroom
- Warranty repairs and support
- Logistics repairs support
- Ongoing application deployment
- Full 3 years of email & phone support for parents
- 36 month software cover
- 36 month Mobile Device Management licence and platform maintenance
- Access to Wriggle connect
Training
- Tailor made online training sessions for parents and students to help them get the most from the technology
- Tailor made online training sessions for parents to help them better manage the device with the student, detailing the security, GDPR compliance and management environment
- Access to ongoing tuition and support videos
- Bespoke student award certificate on successful completion of ‘Getting Started Training’