Why is there a service fee?
The service fee helps cover the setup, management and ongoing support needed to make sure each student device is safe, secure and ready for learning. Wriggle provides a complete 1:1 student device service for schools and families. This includes device setup, school-specific configuration, technical support, repairs support, training resources and continued support throughout the programme.
Your service and support package includes the below.
Device setup and configuration.
Setup of each student device to meet school requirementsInstallation of the required school apps and services. Device management settings to help keep devices safe and suitable for school useSchool-specific restrictions applied in line with school policySupport with publisher accounts and eBooks where applicable. Ongoing app and service updates during the programme.
Ongoing support.
Phone and email support for parents and studentsHelp with technical issues, apps, eBooks and account accessSupport if a device becomes locked, disabled or needs to be reconfigured. Warranty and repair support, including repair logistics. Continued software, device management and platform support Access to Wriggle Connect and support resources.
Training and resources.
Online training for parents and students. Guidance on using and managing the device safelyAccess to helpful videos and support materials. Getting Started training resources for students.